Services

There’s a range of ways in which we support businesses, all tailored to what you require individually. It’s not a one size fits all when it comes to revenue and marketing strategy and what works in one place may not work elsewhere.

First and foremost we take on a revenue management role for your business, in whatever time scale you need, ie weekly, monthly or quarterly support. This includes rate and inventory management, support with systems and/or OTA relationships, collating and reviewing monthly reports for use in strategy, forecasting and annual budgeting.

More in-depth reviews will look at some of the areas below, although this is not exhaustive.

Reviewing Pricing Strategy

Analysing market segmentation trends, room type analysis (accommodation providers) and product positioning for profit. What distribution channels are you using and are they as effective as they could be? Looking at the most cost-effective solutions to suit your product.

Market positioning

Reviewing where you are positioned within the market versus your competitors but also for the level of demand in your area. Review of marketing strategy and its alignment with your goals. Are you where you want to be?

Project Management

This may take the form of a new system implementation (such as a channel manager or a Property Management System) where we can assist in liaising with the supplier and ensure it’s the right fit for your business. Shona has experience in carrying out several hotel system projects from scoping to final install and training.

Health checks and audits

This could be a one-off review; having been closed it’s a good opportunity to have a review of current systems, inventory, positioning online etc and have a thorough check over it all. Similarly having put in place any changes or processes we can carry out systematic audits to ensure everything is still running as it should.

Training

Whether it’s a new system in place, or new team members needing training, we can cover this. Other training available includes basic and advanced revenue management concepts for the development of team members at all levels.

Systems and Team support

We provide ongoing support for the teams regarding systems and refresher training where required.

These are just a selection of areas where we can support you, your team and your business. All of this will be tailor-made to suit your requirements, your team and your property.

Other areas we can offer advice in;

Marketing

We work with some of the best marketing specialists in the industry and can support whatever your requirements may be.

HR and Training

Whether it’s one-off advice, support with policies or training or how to take your team to the next level, we can put you in touch with the best the industry has to offer.